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About Our Company Pika & Bear Merchant Traders International Canadian Terms and Conditions Effective January 22/2022 New Accounts
g) Additional information about your business may be requested prior to the approval of a new account.
Protection of Account Availability For Your Market Region f) Pika & Bear™ strives to provide a significant market share to each retailer within their specific region or location. We also know that a brand must have a certain level of market presence to establish awareness, and create impact. Each situation is analyzed on a case-by-case basis. Historically, retailers with significant brand representation who are able to meet our targets for a specific geographical region have maintained exclusivity, grown their sales, and enjoyed customer loyalty to the Pika & Bear™ brand. g) Upon the date of the opening of an approved account (access to website) the account holder retains the right to secure the account for their market area, thus securing exclusivity protection to carry Pika & Bear™ in their m arket area (as defined by our internal actuarial process) for a period of (30) calendar days* by placing the opening online order of $500.00 CAD. If an opening order has not been placed within 30 days the account area will become “available”, and any other interested parties may apply for account access, and our sales reps will once again be permitted to pursue accounts in the market region. At this point the account will be awarded on a first come, first serve basis. If another party in your region places an opening order after the 30 day protection period has passed your account will be closed. *If you are definitely interested in our line but cannot make your opening order within the 30 days timeframe please communicate this with us, as we will grant extensions to this policy for parties requiring additional time. Closure of Accounts Accounts which have not placed orders for a period of (1) calendar year will be deemed “inactive” and considered closed. At this time Pika & Bear will seek to establish a new account in the market area. An account may be re-opened after being closed by placing the minimum order, if and only if, the account space is still available in the market region. Payment
b) Payment may be completed on www.pikaandbear.com by credit card (Visa/ Mastercard/American Express™), e-transfer (pikaandbear@myaccess.ca) or by cheque sent by mail. Requests may be made to be contacted by telephone for credit card payments. Shipments will not be released until full payment has been received. Credit card numbers will not be kept on file without the expressed consent of account holder. c) Phone, email, or trade show orders may be paid by credit card (Visa/Mastercard/American Express™),cheque by mail, or e-transfer. If applicable, client will be contacted when orders are ready to ship for payment information.
N.S.F no future cheques will be accepted. 2. All goods remain property of Pika & Bear until paid in full.
Credit Terms a) Terms are established only with the approval of Pika & Bear head office. b) A credit application, and reference check may be required prior to terms being issued. c) Pika & Bear reserves the right to end terms with frequently delinquent or seriously overdue accounts. d) Accounts past due will be subject to an annual 15% interest charge calculated on a monthly basis. e) For more information regarding terms please contact Pika & Bear directly. Limited Warranty 1)Upon Delivery Of Shipment Until Sold To Your Client Please inspect items upon delivery. Any and all defective items identified at the time of delivery will be replaced or a credit applied to the account holders account. All credits will automatically apply to the next order placed and do not require any action on the account holders part. Method of Reporting Damages Please submit photos and a brief description of the damages by text to 1(306)537-0558 or by email to pikaandbear@myaccess.ca Exclusions Any and all Items that have been damaged as a result of mishandling by the public and/or shopworn as a result of being handled by the public. Environmental tarnish. Shopworn tags or packaging. 2)Post Sale to your Client If an item has been returned damaged or defective within the timeframe, and conditions of your stores return policy please proceed at your own discretion. Items will be replaced or a credit issued to the account holder upon receipt of damage report. Method of Reporting Damages Please submit photos and a brief description of the damages by text to 1(306)537-0558 or by email to pikaandbear@myaccess.ca Exclusions Items where there is evidence of abuse, alteration, impact damage, dropping, metal fatigue created as a result of repeated bending, abrasion, or any other environmental force deemed beyond reasonable use. Return of Damaged Goods In most cases return of goods is not required for damage claims. In certain circumstances our designers may request an item be returned to evaluate the damage and/ or run laboratory tests on the failed items. This can provide valuable information to us which may be used to improve the quality of our products. When asked for an item to be returned the account holder will be credited for the return shipping fees. 3) 1 Year Limited Warranty (Jewelry Only) Items purchased with retained receipt or retailer record of purchase will be subject to Pika & Bear’s 1 year limited warranty policy. Pika & Bear™ will replace or repair defective or failed merchandise up to one year with proof of purchase date by receipt or retailer verification. This policy includes all failed or defective clasps, chains, setting of stones, and/or errors of workmanship. Exclusions a)Plating (gold) except items listed as “vermeil” and “gold filled”, 0.925 sterling silver tarnish. b) Items where there is evidence of abuse, alteration, impact damage, dropping, metal fatigue created as a result of repeated bending, abrasion, or any other environmental force deemed beyond reasonable use. c)Items subject to foreign chemicals including but not limited to all acids, airborne pollutants (sulphur, smog, carbon), saltwater, oils, alcohols, grease, chlorine, bleach, cosmetic products. Method of Claim Warranty claims may be made by the retailer on behalf of the client by contacting us directly at pikaandbear@myaccess.ca and including photo(s) and a brief description of the damage, as well as evidence of original date of purchase. The purchasing client is also welcome to contact us directly for warranty service at pikaandbear@myaccess.ca Please contact us if you require assistance with any warranty claim. Shipping a) A $15.00 flat rate shipping and handling fee applies to all orders shipped within North America. c) All orders will ship expedited via Canada Post/USPS and will be tracked and insured for the full order value. d)Goods lost in transit will promptly be re-shipped upon acknowledgement of loss by carrier. e) Shortages. Please report missing items from your order immediately. When available missing items will be replaced immediately. If an item is not in stock a credit will be issued to your account. f) Damaged packages. Please note and photograph any damaged or crushed packages upon arrival. Should we require to make a claim with the courier this is essential evidence. Production Orders/Backorders a) Items not available at the time of requested ship date or requiring handmade production valued at over $100.00 CDN will automatically be moved to a backorder/production order. When ready to ship only one production/backorder will ship. No additional shipments will be sent unless requested by the account holder. Backorders/production orders under $100.00 CDN will be cancelled. b) Production orders/ Large Quantities/ Custom Orders/ Collaborations: Please contact us directly if large quantities or customized orders are required. c) All backorders, and production orders are subject to our flat rate shipping fee of $15.00 Selling to Third Party Vendors a) Under no circumstances will any accounts be permitted to re-sell Pika & Bear products to non-established accounts for the purpose of resale. Evidence of this activity taking place may result in the immediate termination of the account. De-branding/Re-branding a) Under no circumstances are Pika & Bear™ products to be de-branded by the removal of any Pika & Bear™ brand identifiers prior to the sale of our products, including but not limited to carding, tags, stickers, metal tags, engraved logos and any other items which indicate the Pika & Bear™ brand provenance. b) Under no circumstances are Pika & Bear™ products to be re-branded, and packaged under any other company brand or trademark including the name of the authorized account holders business (this policy does not include your final packaging at point of sale ie. company bags, gift boxes etc) c) Evidence of either a) or b) above taking place will immediately void all warranties, and may result in the closure of the account holders account, and or loss of exclusivity in your market share region. Online Sales a) Online sales are only permitted on websites which represent the account holders business exclusively. b) Active accounts may use social media marketing methods such as Facebook (tm), Twitter (tm), Instagram (tm) Tik-Tok™ etc. to promote Pika & Bear products and brand image. Use of Intellectual/Artistic Property a) The Pika & Bear™ name and trademark(s) remain exclusive intellectual property of Pika & Bear™ and may only be reproduced or used with the consent of Pika & Bear™. Periodically, marketing materials may be supplied to established vendors for use in print media or for other promotional or marketing purposes. Vendor inquiries are welcome for specific promotional requests which require the use of digitally formatted Pika & Bear™ advertising and branding materials. Wholesale Only Commitment Pika & Bear™ is exclusively a wholesaler and does not sell products, at this time, online or directly to the public within Canada in any capacity. We view this as an essential commitment to maintaining strong relationships with our retailers as allies, and not as competitors in an already difficult market. |